سياسة الاسترجاع
At Perfume Shake, we value your satisfaction and are committed to delivering quality products. However, due to the nature of our perfumes, the following return and refund policies apply:
1. Sealed Perfumes:
- Once a product is purchased and the seal is broken, no returns or refunds will be accepted.
- If the product remains unopened and the seal is intact, you may contact us for an exchange. However, please note that refunds are not entertained. We will review your request and guide you through the exchange process.
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Exchange delivery charges of 30 AED will apply
2. Unsealed Perfumes:
- For unsealed perfume, you are allowed to test the fragrance using up to 3 sprays. If you are unsatisfied with the scent, you may request an exchange.
- We will inspect the product to ensure that no more than 3 sprays have been used and check the fragrance level.
- Exchanges for unsealed products must be requested within 7 days of receiving the product, and exchange delivery charges of 30 AED will apply.
Damages and Issues:
- Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at orders@perfumeshake.com or WhatsApp on +971 52 743 5723. We will evaluate the issue and get back to you as soon as possible.
Refunds:
- At Perfume Shake, refunds are not entertained. If you have any questions or issues regarding your order, please email us at orders@perfumeshake.com.
Thank you for choosing Perfume Shake! We appreciate your understanding and cooperation.